First-Line Supervisors of Personal Service Workers

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Career Profile

First-Line Supervisors of Personal Service Workers

What they do

Supervise and coordinate activities of personal service workers.

Also Called: Adult Family Home Program Manager, Aquatics Supervisor, Bar and Restaurant Manager, Clinical Care Coordinator, Clinical Coordinator, Clinical Services Program Manager, Direct Care Supervisor, Housekeeping Supervisor, Resident Care Supervisor, Adult Family Home Program Manager, Aquatics Supervisor, Bar and Restaurant Manager, Clinical Care Coordinator, Clinical Coordinator, Clinical Services Program Manager, Direct Care Supervisor, Housekeeping Supervisor, Resident Care Supervisor

OH Employment Data

*State data provided by O*NET & BLS
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$29,440
Starting Salary (2025)
$39,660
Median Salary (2025)
6.7%
Projected Job Growth
2,390
OH Employment (2025)

Typical Tasks

Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Train workers in proper operational procedures and functions and explain company policies.

A day in the life

What kind of work is this?

Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people

What personality traits do you need to succeed?

Dependability
Attention to Detail
Concern for Others
Integrity
Self-Control
Cooperation

What key skills are needed for this job?

Active Listening
Critical Thinking
Management of Personnel Resources
Speaking
Social Perceptiveness
Coordination

Expected Knowledge

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Common Activities

Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Education & Preparation

Some occupations may require additional education, advanced degrees, and years of experience in the field.
Talk to your support team on campus about this career pathway and additional degree information.
Job Zone 3

Medium Preparation Needed

Education

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Experience

Previous work-related skill, knowledge, or experience is required for these occupations.

Training

Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Typical Education Required

Education a new hire may need

  • Bachelor's degree 34%
  • Post-secondary certificate 22%
  • Less than high school 17%
  • Associate's degree 17%
  • High school diploma 10%
Source: O*NET Education, Training & Experience data

Related Careers

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
First-Line Supervisors of Office and Administrative Support Workers
First-Line Supervisors of Passenger Attendants
First-Line Supervisors of Housekeeping and Janitorial Workers
First-Line Supervisors of Non-Retail Sales Workers

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*Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.